![]() ![]() ![]() Frontier even came close to beating AT&T’s popular U-verse TV in overall customer satisfaction. For the second straight year Verizon FiOS scored as the best TV provider in customer satisfaction.īiggest Improvement Overall: Frontier and Time Warner Cableįrontier recently expanded their network and, despite a bumpy transition in a few Verizon markets they absorbed, customers are giving the provider high marks in channel selection and cost. High rankings in channel selection and reliability as well as above average performance in installation, cost and customer support helped Verizon beat all cable and satellite TV providers. While most of Verizon’s satisfaction ratings slipped in comparison to last year, they still edge out the competition overall. In order to hold onto those gains and continue to improve, cable providers will need to focus on excellence in service and reliability without the steep price increases that have caused such rampant consumer frustration. The overall forecast is a more even playing field for providers in the telecommunications industry. While fiber optic and satellite customers gave lower satisfaction ratings across the board in comparison to last year, several cable providers were actually able to improve their customer satisfaction in key areas like service and installation. However, the disparity between the two types of providers narrowed. Our overall rating of cable and satellite TV provider customer satisfaction is an average of all responses in the five areas of customer satisfaction.Ĭustomer satisfaction among fiber-optic and satellite providers is generally higher and that held true in this year’s survey. How’d our providers do? Let’s start with overall satisfaction and then break the results down by area. Providers had thirty to 260 completed surveys each. Here’s an example of how users saw our questions: When we talk about “cable providers” in this report, we’re referring to the group of providers above. Fiber and copper-medium TV providers: AT&T U-Verse, CenturyLink Prism, FiOS from Frontier, Verizon FiOS.Satellite TV providers: DIRECTV and DISH.Cable TV providers: Charter (Spectrum), Cox Communications, Mediacom, Optimum, RCN, Time Warner Cable, XFINITY from Comcast.Of course, you’ll have to enter your zip code to see which providers are actually available in your area. We compared the following major brands: Our results were objective, unbiased, and representative of U.S. Contact us directly and we’ll send you the data you need.īecause we do sell cable and internet service, we teamed up with a third-party survey company to help you, the customer, choose the best TV provider. Want more data for a website or publication? We’ve got you covered. How satisfied are you with your TV service install and setup? (Fees, scheduling, etc.) How satisfied are you with your TV package’s channels? How satisfied are you with your TV signal reliability? How satisfied are you with the cost of your monthly TV bill? How satisfied are you with your TV provider’s technical support and customer service? How many hours of TV do you typically watch per day? See overall ratings ![]() Our survey asked the following questions: From ease of installation to affordability and service, CableTV explored and analyzed satisfaction across the telecommunications industry. In an industry noted for poor customer satisfaction, we wanted to ensure you get a fully informed, factually driven look at the performance of the best cable TV and satellite providers. ![]() We asked thousands of customers across in the United States how they feel about their cable or satellite TV provider. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |